Ask a question – describe your problem in detail.

Get help from experts on:
    more options

3 minutes

Average Response Time

dispute a bill

I need to dispute a bill. I had to cancel due to the fact that they were unable to install a dish in my new home with out destroying it. I was charged 311.75 for this and want to dispute the charges.
vm
tori asked this question 3 years ago
  • DIRECTV • 4224 answers • 90% helpful

    When you moved, if the technician could get a line of sight, you are bound by your contract because Directv can service your address. Because you do not like the way service has to be installed does not cancel your contract. That is a decision only you can make.

    Early Cancellation Fees can be as high as $480 because they are pro-rated at $20 per month for each month of the agreement you do not complete. Then there are equipment fees added to that if you did not return your leased equipment to Directv in a timely manner.

    My suggestion is to call Directv at 1-800-531-5000 to find out what you were charged for and if there is any way to work this out.
    0 comments

    1 other expert is backing this answer

  • DIRECTV • 3652 answers • 91% helpful

    What do you mean destroy? The way installations work are of there is a way to install, but The customer is either unhappy with the location or a landlord won't let you install, then the cancellation fee falls on the customer. It's to prevent people from getting out of contract early. The only place to dispute would be to call 18005315000 and talk to either the billing department or the save team
  • DIRECTV • 104 answers • 100% helpful

    you were charged 311.75 for what? the installation? or the ecf? I mean it sounds like if you cancelled the service you were charged an early cancellation fee? I need more information, I am a Directv Billing Specialist....let me know some details