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771A problem communicating with dish

all I see is " #771A problem communicating with dish" I get no signal

harold asked this question 2 years ago
  • The Super Tech Solver

    Never give up! Contact me first. Always available and online.

    Accepted answer

    The conver.ter is about the size of a brick. It's either black or grey and plugs into the ac outlet. Cable comes into room, into swm box then out to ird (receiver). It's within 6 feet of one receiver. Once found, unplug for at least 30 seconds and green light is completely out. Plug back in and reset all receivers. If this does not solve the issue you will need a service call at 1=800-531-5000

  • TECH

    I know the directv system up and down. I can give you an answer to anything. I've been a technician for...

    Check for the power inserter. It's a little black box either behind a tv or at the junction. Make sure the green light is on

  • AnswerMan

    I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...

    771A - Problem Communicating w/ Dish - can appear at bootup or reset when the SWiM isn't detected, which can cause SFSS. Verify the SWiM Power inserter is plugged in securely and the green light is lit. The power strip or surge protector simply must be plugged in and ensured it's on and working.
    While it may be beneficial to ensure a device is definitely plugged in by plugging it directly into a wall outlet . A.If the green light is blinking: The power inserter cord may simply be loose. If not loose and the light is still blinking, a service call is most likely needed to correct distribution issues. B.The power inserter should have a label reading, "Continual AC power is required for DIRECTV operation through-out the home." C.The label may be orange, white, or red.Verify that the SAT-IN 1 cable is securely connected to back of the receiver.
    If that does not resolve your issue you will require a service call and will need to call into technical support at 1-800-531-5000to schedule a service call - without the protection plan the service call will cost you $49.95

  • dragon2332

    dragon2332

    how long has the system been installed ??/ it could be a series of failers .most likely hope you have dpp.directv protection plan.a roll back will be free.if not its $49.99 truck roll add dpp for 20cents a day $5.99 a month most techs have this and we can fix our own problems .but we have to pay for the recivers if we dont have dpp.

  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    "771A" is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.

    To solve the issue, you can try a few things:
    1.Make sure all the cables connected to your receiver are secure.
    2.You may have a device in your setup that looks like the device pictured here. This is called a SWiM Power Inserter. Make sure it's plugged into an electrical outlet or an active power strip and the cables connected to it are secure. Do not plug in the SWiM Power Inserter to an power outlet that can be turned off or this could continue to impact your viewing experience.
    3.If all of these connections are secure, try resetting your receiver. On some receivers, there is a small red button inside the access card door on the front panel. Simply press this button and wait for the receiver to reset. If you have a receiver that does not have this button, you can reset the receiver by unplugging the power cord for 15 seconds and then replugging it.

    If none of these solves the issue, you may need to schedule a service call. You can reach DIRECTV customer support at 1-800-531-5000.