If I cannot travel due to medical reasons, will I get a full refund or will I get a credit to use...

If I cannot travel due to medical reasons, will I get a full refund or will I get a credit to use later.
Carol asked this question 2 years ago
  • Delta Air Lines • 1191 answers • 98% helpful

    Accepted answer
    Without knowing the details of your situation, either a refund or future travel credit might be applicable. You would need to contact Delta Customer Care at 404-773-0405. Their hours are Mon-Fri 8am-7pm ET. Generally, you will need to provide medical certification for a waiver to be issued.
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    3 other experts are backing this answer

  • 1071 answers • 88% helpful

    This expert is helping you out because there weren't many active Delta Air Lines experts.

    Apparently, Delta no longer waives cancellation or rebooking penalties in case of illness. There is a provision that allows for a refund if the passenger dies, but that's it. All major airlines used to allow you to cancel or rebook in case of a substantiated illness, mostly even an illness of a close relative. You were also able to rebook or cancel if a close relative died.

    Still, you can read more about refund, if anything best suits you,
    http://www.delta.com/content/www/en_US/support/...
    http://www.delta.com/content/www/en_US/travelin...

    If you want to apply for refund..
    http://www.delta.com/onlinerefunds/refundsHome.do

    Hope this helps...best of luck..
  • Delta Air Lines • 648 answers • 86% helpful

    From my experience Delta does still waive change fees for illness with documentation from a doctor or hospital. Yo would still be charged the difference in fare if there is one. Refunds are done on a case by case basis,