I am a veteran of over 25 years in the airline industry currently working for a major airline in the Western USA. I have extensive background in ticketing, exchanges, airline policies, airport procedures, etc. I have worked nearly every airport-related position from the ramp, to cargo, to operations and customer service, and also experience with two national travel agencies.
Odell- a ticket holds it's value for one year from the date it is issued. If you have a refundable fare, you can apply for a refund within the year. If the fare is non-refundable, you can apply the value of it towards a new ticket less any penalty that applies on the original fare (in most cases it is at least $150). Certain tickets issued by consolidators and travel websites such as Hotwire and Priceline do not allow for changes and are basically forfeited if not used.
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Delta Air Lines
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Airline Captain with 25 years experience in domestic and international operations.
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Delta Airlines Policy for Non-Refundable Tickets
Wholly Unused Tickets - If a customer misses the ticketed travel date, the customer is required to select a new travel date and exchange the ticket within one year from the original departure date.
Partially Unused Nonrefundable Tickets - If a customer misses the ticketed continuing/return flight, a new flight may be rescheduled and the ticket exchanged no later than one year from the original departure date.
Unused Domestic tickets that have previously been exchanged must commence travel with one year from the original ticket's outbound travel date.
Extensions to this validity policy are not permitted. Once any ticket expires, Northwest will retain all amounts collected from the passenger as an administrative service charge/cancellation fee.
Odell, the fact is there are various types of tickets and various types of restrictions. Without knowing which type of fair you purcased, nor how log ago it was purchased, we can not give you specific information. If you purchased a refundable ticket go to delta.com and apply for a refund on-line. If you purchased a non-refundable ticket, restricted ticket or if you are unsure of what type of ticket you have purchased contact Delta Reservations at 1-888-221-1212. If you are not satisfied with the response you recieve from the reservations agent request to speak with a Supervisor. Even if your ticket is non-reundable, dependant upon circumstances, there may be acceptable options.
2010 Delta Airlines
Airport customers Service
-Check in passengers for international flights
-Verifying travel documents for passengers and crews members
-Responsible for collecting baggag fees
-Reissuing and recalculating tickets
-Responsible for complaints and lost baggages
-Taking care of passengers on delay and disruption of their flights
2001-2010 Delta AirLines
Reservation and ticketing agent
- Domestic, International, SKYmiles and Revenue reservations and
- Manual re-calculation of domestic and international taxes
- Understanding of IATA fares and rules
- Verifying documents required for travel
- Customer service for DeltaAirLines, NWA, AirFrance, KLM
- Handling passenger complaints
- Issuing compensations
- Baggage Search
- Working with Code-Shares and airline partners
- Responsible for customer satisfaction
- Knowledge and advisory of FAA regulation
Its all depending on what kind of ticket that you have. Most ticket and non-refundable and it good for one year from the date of issued. Its better for you to call 1800-221-1212 if its domestic if international call 1800-241 4141. Ask the agent to explain to you the rule of the fare and take it from there. In the future before missing your flight or cancelling your ticket alway check first because sometime depending what kind of ticket and where you purchause from, you may loose everything.