Commercial service and installation technician, been with the company 8 years doing technical troubleshooting and installations for residential and commercial accounts. Im a front line tech and get to see more information of problems than people sitting behind a desk using scripts to help you... Follow me i can help.
You will want to make sure you follow the prompts to get to tech support-those are the 24/7 people. They will be able to get the ball rolling but it may take up to 24 hours for the restart to complete in some markets.