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need phone number to talk to a manager about my customer complaint

need phone number to talk to a manager about my customer complaint
Laura asked this question 2 years ago
  • Comcast • 1807 answers • 88% helpful

    Accepted answer
    There isn't a direct number, at least not one that it given to the public. Your best bet for escalation beyond customer service, if it has come to that point, is to email We_Can_Help@comcast.com. This is the corporate escalation team. They take great pride in resolving customer issues quickly and with positive results whenever possible.
  • Comcast • 237 answers • 94% helpful

    You can go online and get the number for the corporate office or you can go to a service center they do not always have a supervisor on site but most of the reps have been there for years and have ways to contact the appropriate person needed.
  • Comcast • 612 answers • 96% helpful

    You can always call 1-800-COMCAST and ask to speak to a supervisor as well. Please let the front line representative know what the complaint is so they know which type of supervisor is best.
    3 comments
    • L
      Laura
      I already did that and got told that a manager would call me back since the worker could not satisfy me. No one has ever called me back and still get treated like a criminal when have been a customer in good standing over 10 years now at same residence. So much for "great customer service" at Comcast
    • Comcast • 612 answers • 96% helpful

      Perhaps if I knew what the concern is, I might be able to help aim this in the right direction. Also, where are you located?
    • L
      Laura
      They did not contact me over a problem with an electronic payment. When I called them on it the person(s) on the phone was extremely rude and arrogant about it. Need to reach someone who can impact customer service at all levels of customer contact and provide true answer why no one emailed or called me until 12 days after the payment was unable to go through.