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little black box does not work

We had a electrical storm last night and little cable box does not work no green light on

the box you sent me for more channles does not work, no green light, my other tv has the same box and they work, we had an electral storm last night?
ken asked this question 3 years ago
  • Comcast • 23 answers

    Sounds like the eta has sorted out. Just bring it in to a local office to have it replaced. Or give us a call and we can mail another.

    Fell free to ask anymore questions

    Thank you.

    Comcast home of xfinity
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    1 other expert is backing this answer

  • Comcast • 1706 answers • 97% helpful

    The box may have been damaged. Please take it into your local office and exchange it.