Ask a question – describe your problem in detail.

Get help from experts on:
    more options

4 minutes

Average Response Time

I signed a 2 year Comcast business class contract in June 2011.

I signed a 2 year Comcast business class contract in June 2011. I want to cancel my account because I'm closing down my business and moving to a new location. I have about 13 months left on my contract, so my early termination fee is ~$1200 (75% of the remaining contract). Since I am moving to a location not serviced by Comcast, I can't move the service there to avoid the termination fees. I also can't find anyone else who wants to take over my contract. When I originally signed the contract the representative told me that if my business fails they would waive the termination fees, but this is no longer the case. What can I do?
Armen asked this question 3 years ago
  • Comcast • 237 answers • 94% helpful

    Accepted answer
    You can contact the governing body that deals with cable subscriptions and tell them that you are being charged an ETF because you are moving to a non-comcast serviceable area and that you would keep it if you were. Put is on the company not on you.
    3 comments
  • Comcast • 821 answers • 91% helpful

    if you are moving out of area... or to an area that is not covered by Comcast business class....an early termination fee will not apply. call our business services line. Call (800) 391-3000. The agents on the line will be able to confirm this. good luck in your new Location.
    2 comments

    1 other expert is backing this answer

    • A
      Armen
      I called and asked a sales representative, an agent at customer care, and an agent at the retention department and they all said the early termination fee would not be waived if I move to an area that is not covered by Comcast business class. Any thoughts?
    • Comcast • 821 answers • 91% helpful

      5.5 Regulatory and Legal Changes. The Parties acknowledge that the respective rights and obligations of each Party as set forth in this Agreement upon its execution are based on applicable law and regulations as they exist on the date of execution of this Agreement. The Parties agree that in the event of any subsequent decision by a legislative, regulatory or judicial body, including any regulatory or judicial order, rule, regulation, decision in any arbitration or other dispute resolution or other legal or regulatory action that materially affects the provisions or ability to provide Services on economic terms of the Agreement, Comcast may, by providing written notice to the Customer, require that the affected provisions of the Agreement be renegotiated in good faith. If Customer refuses to enter such renegotiations, or the Parties can’t reach resolution on new Agreement terms, Comcast may, in its sole discretion, terminate this Agreement, in whole or in part, upon sixty (60) days written notice to Customer
  • Comcast • 3211 answers • 93% helpful

    As long as you are moving to a non-Comcast area that lets you out of your agreement. It is in the term and conditions.
    0 comments

    1 other expert is backing this answer

  • Comcast • 2836 answers • 82% helpful

    Yep unless the business fails you are required to pay the eft fee, if you check deeper in your contract there may be another clause to get out but Comcast will make it difficult,
  • Comcast • 385 answers • 85% helpful

    The tough thing here is you entered into a legal and binding "contract". I work in residential class but I researched business class contracts and there isnt much I can tell you. So sorry.

    Terms & Conditions
    Policies

    The Comcast Business Services and Commercial High-Speed Internet Acceptable Use Policy has been revised to clarify the following:

    The Service cannot be resold or otherwise made available to anyone on the Premises or outside the Premises (i.e. wi-fi, "hotspots", or other methods of networking), directly or indirectly, unless done with Comcast’s written approval in accordance with an applicable Service plan.
    The Service cannot be made available to anyone other than you or your authorized employees or contractors unless done with Comcast’s written approval in accordance with an applicable Service plan.
    The Service cannot be used to send unsolicited bulk or commercial messages or "spam" in violation of the law.
    The Service cannot be used to run servers unless you have selected a Service plan which includes a static or statically assigned IP address.
    If you have selected a Service plan with a static or statically assigned IP address, the Service can be used to host a public website.

    We encourage you to read the entire Acceptable Use Policy for a complete understanding of our acceptable use policies.

    http://business.comcast.com/smb/acceptable-use-...

    Good Luck!