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I keep getting error 14,when i try to open xfinity.

I keep getting error 14,when i try to open xfinity. how do i fix this?
justine asked this question 3 years ago
  • Comcast • 39 answers • 100% helpful

    9 times out of 10 that's only fixed with a tech coming out to ur house. Its a bad signal getting to the box. Could b a bad cable line or splittler. Or could b bad signal from the tap where your signal starts. You need to call 1800 comcast and get someone to come find out where ur problem is and fix it.
  • Comcast • 1763 answers • 97% helpful

    Mr. Xfinity is correct. This is a signal issue and can only be resolved by a tech coming to your home. Please call 18002662278, follow the prompts for problems with your cable TV service and request a tech.
  • Comcast • 2837 answers • 82% helpful

    Error 14 means the box doesn't have a IP address.
     
    What level of service do you subscribe too?
  • 216 answers • 91% helpful

    This expert is helping you out because there weren't many active Comcast experts.

    hellooooooooooo? close the ticket.