Ask a question – describe your problem in detail.

Get help from experts on:
    more options

6 minutes

Average Response Time

i keep getting a critical errow message -zimlet and i can't open my e-mail what do i do.

i keep getting a critical errow message -zimlet and i can't open my e-mail what do i do.
catherine asked this question 1 year ago
  • Comcast • 373 answers • 85% helpful

    This is a known symptom with Internet Explorer browser and we are working on a fix to address the issue.

    Please try the following steps which should be a good work around to the error when opening emails:


    A.
    1) Clear your Internet Cache and History and clear your browser cookies.
    2. Login to your email and verify if error is still happening->if so move to step 3.
    3) Backup your Internet Explorer browser "Bookmarks", then reset your browser to the default settings.
    4. Login to your email and verify if error is still happening->if it is move to step5.
    5) Try a different browser - Firefox, Chrome, or Internet Explorer depending on your current browser.

    B.
    Symptom: "Error has occurred while initializing zimlet Comcast search" When trying to access their e-mai.

    Diagnosis: Known issue is with IE 8 or 9, and has an add on "Premium Play Codec-c" installed in IE

    Solution: Uninstalling this add-on should resolve this issue. If the issue continues please reinstall IE8 (IE9 default installation includes this add-on, so while installing IE9 the user has to choose Custom installation and avoid this add-on).
    0 comments

    7 other experts are backing this answer

  • Comcast • 3018 answers • 92% helpful

    You can start by deleting your browsing history and rep penning Internet explorer. Also you can try using a different browser (safari, chrome or Firefox). The final thing to try would be deleting Comcast constant guard software as this causes the error you are getting. I hope this helps.
    0 comments

    2 other experts are backing this answer