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I keep getting a critical error message - zimlet Comcast_search message.

I keep getting a critical error message - zimlet Comcast_search message.
DONNA asked this question 1 year ago
  • Comcast • 2903 answers • 92% helpful

    If you go into your Internet settings and delete your browsing history then close and reopen the browser if should fix the problem at least temporarily. This is a known conflict with Internet explorer and Comcast constant guard software. You can: a) delete constant guard from your computer, b) use a different browser, or c) keep deleting browsing history if it worked.
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  • Comcast • 821 answers • 91% helpful


    Clear your Internet Cache and History and clear your browser cookies.
    2. Login to your email and verify if error is still happening->if so move to step 3.
    3) Backup your Internet Explorer browser "Bookmarks", then reset your browser to the default settings.
    4. Login to your email and verify if error is still happening->if it is move to step5.
    5) Try a different browser - Firefox, Chrome, or Internet Explorer depending on your current browser.

    B.
    Symptom: "Error has occurred while initializing zimlet Comcast search" When trying to access their e-mai.

    Diagnosis: Known issue is with IE 8 or 9, and has an add on "Premium Play Codec-c" installed in IE

    Solution: Uninstalling this add-on should resolve this issue. If the issue continues please reinstall IE8 (IE9 default installation includes this add-on, so while installing IE9 the user has to choose Custom installation and avoid this add-on).Another Add-on that we know for sure that will cause this issue in composing emails and trying to add attachment is called the "Coupon Companion Plugin".
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