I work for comcast in the west division. I can help with accounts in Minnesota, Wisconsin, Missouri, Texas, California, Colorado, Arizona, Utah, New Mexico, Washington and Oregon. I can assist with billing issues, sales and customer loyalty discounts. I can assist with some technical issues but am not a technical expert.
"I fix it every time."
Dedicated cable technician well versed in all Comcast products and procedures. Ten years experience ranging from customer escalations to general installation and service. Always willing to help, gets enjoyment out of helping others.
One option that people sometimes prefer is to hold the small reset button on the back of the router until the lights start to recycle. This will restore it to default and possibly remove the password all together. If a password remains it should be printed on the router.