Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...Accepted answer
Its not a bad box, its signal related, call 18002662278 and request a tech out to check the signal of the channels out. It will be more than one channel that does not work
20 Years in Many departments.
Hello Paul. Looking up your channle lineup it looks like Fox News is on channel 37 and 837 in HD. Are both channels out? What are you seeing on the screen? You can try power cycling the box by unplugging from power and plugging it back in. This may reset the box. It will take about 15 minutes or so for the guide and On Demand to reload. Fox News is working in my area (Chicago). It may just be a small outage at your local level with Comcast as well.
Please let me know if this helps Paul or I will be happy to assist further if needed. :)4 comments
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