Did the channel lineup for Digital Economy change in the last year (2012)?
19 Years in Many departments.Accepted answer
The channels you are mentioning sound like they should be included in your package. This information is not given out too often but try the corporate number here:
1500 Market Street, Philadelphia, PA 19102-2148
Tel: (215) 665-1700
Let me know if this helps or if I may be of further assistance Laura. :)2 comments
Sounds like you may have been on a promotion that ended. May want to go to your local office and talk to someone face to face and see what they could work out for you there.2 comments
2 other experts are backing this answer
Im the one who gets it done.
Those stations have never been included in the economy package. My guess is your account was audited and when they saw that you were getting channels that you were not paying for (they will not charge you for an error on our part) they did what was called "mapping" on your cable box so that now you are getting the channels that you are paying for. I genuinely dont think there is anything that you will be able to do about trying to get channels back that you shouldnt have had to begin with. Good Luck!!4 comments
CDV is my specialty
I am sorry that you have had this issue, but this is right from the terms and agreements that all customers agree to:
4. CHANGES TO SERVICES
Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment and rates or charges, at any time with or without notice. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, customer equipment requirements, speed, and upstream and downstream rate limitations. If we do give you notice, it may be provided on your monthly bill, as a bill insert, email, in a newspaper or other communication permitted under applicable law. If you find a change in the Service(s) unacceptable, you have the right to cancel your Service(s). However, if you continue to receive Service(s) after the change, this will constitute your acceptance of the change.
Here is the website:
and this one,