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Did the channel lineup for Digital Economy change in the last year (2012)?

Did the channel lineup for Digital Economy change in the last year (2012)? When I signed up for Comcast in July 2012 I had chose the Blast! Plus package because the channel lineup on their website said it had channels such as TLC, SYFY, and Travel. In December I lost all those channels and was told I NEVER HAD THEM.
Laura asked this question 2 years ago
  • Comcast • 3301 answers • 93% helpful

    Accepted answer
    The channels you are mentioning sound like they should be included in your package. This information is not given out too often but try the corporate number here:

    Comcast Corporation
    1500 Market Street, Philadelphia, PA 19102-2148
    Tel: (215) 665-1700

    Let me know if this helps or if I may be of further assistance Laura. :)
    2 comments
    • Laura
      Thanks Mr. Cable. I will try that as well.
    • Comcast • 3301 answers • 93% helpful

      You are welcome Laura. After looking up my local channel lineup here I noticed that those channels are not included in the Digital Economy package. It is possible that you were either receiving them because they were not yet migrated over to the Expanded basic package where they are now, or you were on some sort of promotion that included the Expanded Basic package for 6 months. Here is a link where you can input your address and it will show what channels are included in each particular package:

      https://www.comcast.com/Localization/Localize.c...

      Another option is to go to your local office and speak with a customer service representative. They may have another package that may include the expanded basic without raising the cost. There are always many different promotions going on that are difficult for customers to find sometimes and the customer service reps can help. Thank you for the positive rating as well Laura! :)
  • Comcast • 485 answers • 87% helpful

    Sounds like you may have been on a promotion that ended. May want to go to your local office and talk to someone face to face and see what they could work out for you there.
    2 comments

    2 other experts are backing this answer

    • Laura
      I filed a complaint with the BBB at the corporate level, the Regional Mgr said that I never had those channels. Which is absolutely amazing when I watched a full season of Lost Girl & Being Human on SyFy. I will try talking to the local office though.
    • Comcast • 485 answers • 87% helpful

      Ya that makes no sense. Ive seen that happen before and people were told the samr as you. But once you actually get someone to dig a little into your account they can find the reason behind all the confusion
  • Comcast • 371 answers • 85% helpful

    Those stations have never been included in the economy package. My guess is your account was audited and when they saw that you were getting channels that you were not paying for (they will not charge you for an error on our part) they did what was called "mapping" on your cable box so that now you are getting the channels that you are paying for. I genuinely dont think there is anything that you will be able to do about trying to get channels back that you shouldnt have had to begin with. Good Luck!!
    4 comments
    • Laura
      My problem is with what I originally viewed on the Comcast website when I looked at the channel lineup for my package. I chose it because it had those channels I'm now missing. I wouldn't have chose that package if it didn't "show" that the channels I liked and wanted weren't on it. There is where my dilemma lies. What I saw and what I got (in the end) were two different things.
    • Laura
      I do understand that according to the channel lineup for Digital Economy those channels are not included as I look at the line up today. But when I was comparing DirecTV & Comcast before I had either service I chose Comcast based on something that was listed that is apparently another channel line up. So my question is what lineups were shown on the website last year in July?
    • Comcast • 371 answers • 85% helpful

      Im taking a stab in the dark here Laura because I dont know that much about internet marketing. I DO however know that Comcast allows many third party vendors to market our services as their own so they can profit from it (cheap advertising I guess). These vendors are repeatedly causing issues for those of us that work in the comcast call centers because we have NO access to any of the things they are advertising, literally clueless. My first thought is you possibly set up your package with one of these vendors and it was misrepresented? I wish I could thoroughly answer your question but there are so many ?'s I would need to ask in order to do it. Hopefully this might ring a bell.
    • Laura
      No I set it all up online. That is where I found and chose the channel line up. Though when I look at it now the only 3 line ups don't even include Digital Economy. It only shows Digital Starter and above. That is where I feel like they misrepresented their service.
  • Comcast • 1172 answers • 90% helpful

    Hello Laura,

    I am sorry that you have had this issue, but this is right from the terms and agreements that all customers agree to:

    4. CHANGES TO SERVICES
    Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment and rates or charges, at any time with or without notice. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, customer equipment requirements, speed, and upstream and downstream rate limitations. If we do give you notice, it may be provided on your monthly bill, as a bill insert, email, in a newspaper or other communication permitted under applicable law. If you find a change in the Service(s) unacceptable, you have the right to cancel your Service(s). However, if you continue to receive Service(s) after the change, this will constitute your acceptance of the change.

    Here is the website:

    http://www.comcast.com/Corporate/Customers/Poli...

    and this one,

    http://www.comcast.com/Corporate/Customers/Poli...
    2 comments
    • Laura
      Thanks, so basically they can screw their customers over any time they like... take it or leave it. That's super nice. Though I suppose typical of large corporate companies that have monopolies in way too many cities. Just confirms the fact that I chose the wrong company in my search.
    • Comcast • 1172 answers • 90% helpful

      I appreciate the positive rating. I assume all of the cable and satellite companies out there have the same or similar wording in all of their terms and conditions.

      It sucks, and I'm sorry.