Sorry, but the guys above me are usually right on point, but this time they are slightly both off. Comcast started offering residential subs service agreements (contracts) to secure their pricing. Terms come in 1yr, 2yr, and 3yr terms. There are a few ways to get your ETF ( early termination fee) credited it back to you. The most common ways are military deployment as mentioned above, but also it will be waived if you move and you're outside of our service area. Also if you have repeated service issues we ask that you give us 3 times to fix the same problem, and if on the fourth time it's still not fixed then we credit the ETF. Last way that comes to mind is if the account holder passes away. In all cases proof of what you're stating is required, and the easiest way to get your fees refunded is to walk in to your local service center with your proof.
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Commercial service and installation technician, been with the company 8 years doing technical troubleshooting and installations for residential and commercial accounts. Im a front line tech and get to see more information of problems than people sitting behind a desk using scripts to help you... Follow me i can help.
There were some contracts that were a guaranteed price for 2 years. If that is what you are speaking of, the only way to cancel them is if you are being deployed in the service (we need a copy of the deployment papers), are moving within Comcast service area and are taking out Comcast services there, or are upgrading to a larger package with Comcast. Those are the only times you can cancel without a penalty. Most plans do not carry a contract. It would be best to call 1-800-comcast and have them pull up your account to see what you have. I hope this information has been helpful.
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I'm a Comcast Customer service agent in the South Florida region for the last 8 years.. If there'are problems with your service, questions about the best deals and why the Tripleplay packages are such a money saver, or general "what's coming out now" questions... let me know and I'll do what I can to help you.
The last way is when the price changes... once the notices come out... by law you have 30 days to exit your contract without a penalty ...
this doesn't include special offers such as gift cards... and specialty promotional items such as Ipods, laptops etc. you would still pay the value back... but you can exit without the ETF.
Billing to tech support, I'm your chick! I've been with the company for over 7 years and I am a REAL, LIVE Comcast Employee. I'm not a vendor and I'm not an old employee. I'm now...in the moment. Let me help!
Today you'll want to follow Anonymous Comcast Insider's advice. Unless any of his reasons for cancelling a contract are valid, they will not credit back early termination fees as your consent to the contract was the reason you got lower pricing.
Please let me know if you have any other questions or call us at 800-266-2278.