Ask a question – describe your problem in detail.

Get help from experts on:
    more options

4 minutes

Average Response Time

how to activate my new replacement?

how to activate my new replacement?
mariela asked this question 2 years ago
  • AT&T Wireless • 829 answers • 90% helpful

    Mariela,

    Are you talking about an ATT replacement wireless phone? You will need to call and accept the terms and conditions in order to activate your device.

  • AT&T Wireless • 520 answers • 96% helpful

    Hi Mariela,

    There are numerous ways this can be done, depending on what type of account you have. If you are on a contract based account (postpaid) and the phone is an upgrade, you will need to accept the terms and conditions for your device. The instructions would have come in the box with the toll-free number needed to call (usually on a bright orange or green piece of paper).

    If the device is a warranty exchange, simply place your existing SIM card into the new phone to ensure it is working. You can visit the website online to update the IMEI number and SIM card if necessary. Logon to www.att.com/updatedevice and it will walk you through activating the new phone.

    If the account is prepaid and you cannot do this online, or if the system is having issues, please call customer service at 800-331-0500 and they can assist you in activating the new phone.
  • 2 Private Answers