This question has been escalated to the company.
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I've worked for multiple Telecommunication companies and i have over 15 years of experience!
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30+ yrs. experience in high tech. Xerox Corp 16yrs., Tandy Corp 4yrs., & at&t 15yrs.,
I currently will limit my responses to technical issues, sorry no billing or Corporate Escalations.
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I have worked for a Sprint/Nextel advanced wireless center, Directv, ATT UVERSE and ATT wireless; also managed a 128 square mile wireless network that provided high speed wireless broadband. I earned a Summa Cum Laude Bachelor's Degree and served as a Air Traffic Control communications electronics technician in the USMC. I also served in the US Navy as a satellite communications technician. Over 20 years of experience in computers, networking and wireless. Technology GeeK extraordinaire. I am able to fix just about anything that has electrons flowing through it. Customer service and satisfaction is very important to me. Number one rule is treat everyone like you would want to be treated. Try Me :-)