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Mamta here is how you set up your voice mail
Open the "Phone" icon on your toolbar.
Tap the "Voicemail" icon, then select the "Setup Now" option.
Enter a four- to 15-digit password for your voicemail when prompted.
Tap "Save." Reenter the password in the confirmation prompt, then tap "Save" again.
Select "Custom" when the prompt appears if you want to use a custom greeting instead of the default greeting.
Tap the "Record" button to begin recording your customized greeting.
Tap the "Stop" button when you are finished recording. If you want to preview the greeting, tap the "Play" button.
Tap the "Save" button to save your changes and complete the set up.
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you might have gotten a data feature that the representative forgot to add with the vvm options. if you are seeing that when you press and hold the 1 key it says "dialing voicemail"
continue through that set up and ensure there are no messages. You can check through your online account to see if vvm is part of the data plan or can call and have them troubleshoot for you. They will also need to ensure the correct vvm message center number is programmed into the system as well. (btw: vvm means visual voicemail.