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Hello I have no way to make a support call.

Hello I have no way to make a support call. I want to unlock my iphone 4s. How do I do this?
Alexey asked this question 4 months ago
  • Zaphoid Godwin

    Over 20 years of experience in computers, networking and wireless. I am able to fix just about anything...

    Accepted answer



    What are the eligibility requirements for unlocking iPhone?

    All requests for iPhone unlock must meet general iPhone unlock eligibility requirements before an iPhone can be unlocked.

    General eligibility requirements for unlocking iPhone
    AT&T will unlock an iPhone under the following circumstances:

    The person requesting the unlock is:
    A current AT&T customer.
    A former AT&T customer who can provide the phone number or account number for the account.
    The iPhone was designed for use on the AT&T network.
    All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied.
    The iPhone has not been reported lost or stolen.
    Additional information about iPhone unlocks
    Current customers will be allowed five (5) unlocks per account, per year, so long as their account is in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days.

    Former customers will be allowed five (5) unlocks per former account so long as they owe AT&T no Early Termination Fee or other unpaid balance.

    In addition, AT&T will unlock an iPhone for: (i) an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and (ii) a person who purchased the iPhone from an authorized location at the "no commitment" price and can provide proof of purchase.

    iPhone unlock requests
    To request an iPhone unlock, log in to your myAT&T account to contact us by email or chat or complete our online unlock request form.

    Requests may take up to 5 to 7 days to complete.

    For additional information, refer to Apple's article about unlocking iPhone.

    Important Note
    AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

    4 comments

    1 other expert is backing this answer

    • Zaphoid Godwin


      https://www.att.com/deviceunlock/client/en_US/t...


      If you bought a device from AT&T, it may have been programmed with an IMEI (Subsidy) lock that prevents it from operating with other compatible wireless services. AT&T will provide the necessary Unlock Code upon request, provided AT&T has the Unlock Code, or can reasonably obtain it from the manufacturer, and you have met the unlocking requirements provided below.
      Please note: Not all tablets are delivered to you locked. Some tablets are shipped unlocked. Review your device information package to determine if you need to request an Unlock Code to utilize the device on another network.
      General Eligibility Requirements for Unlocking All AT&T Mobile Devices
      AT&T will unlock an AT&T Mobile Device under the following circumstances:
      The person requesting the unlock must be one of the following:
      a current AT&T customer a former AT&T customer who can provide the phone number or account number for the account The AT&T Mobile Device was designed for use on AT&T's network.The AT&T Mobile Device has been paid for in full. The AT&T Mobile Device has not been reported lost or stolen.

      Customer-Specific Requirements
      Postpaid Phones and Tablets with a Service Commitment: Account is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T), and all contract obligations, including any Service Commitment, associated with the device to be unlocked have been fully satisfied. The Service Commitment associated with a given device may be satisfied in one of the following ways:
      Fulfillment of the Service Commitment by expiration of any contractual term Upgrading to a new device under AT&T standard or early upgrade policies. Note: the customer must wait 14 days after the device upgrade has been completed to request an unlock of the previous device. Payment of any applicable Early Termination Fee

      Postpaid Phones and Tablets with no Service Commitment: Account has been active for at least sixty days and is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).

      Prepaid / GoPhones: Device has been active for at least 6 months.


      Additional Information About AT&T Mobile Device Unlocks
      Business customers should make a request to unlock a business device at ATT.com/biz. Current customers will be allowed up to five (5) unlocks per account, per year. Former customers will be allowed a total of five (5) unlocks per former account. In addition, AT&T will unlock any AT&T Mobile Device for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification.
      AT&T Mobile Device Unlock Requests
      To request an AT&T Mobile Device unlock just complete our simple online unlock request form and we'll take it from there.
      Requests may complete within 48 hours but may take as long as 5 business days.
      Important Note
      AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

      You may need to unlock your phone or tablet before it will work on another carrier's network. Devices bought from AT&T may be programmed with an IMEI (Subsidy) lock that prevents it from operating with other compatible wireless services.
      To unlock your device, just complete our simple online unlock request form https://www.att.com/deviceunlock/client/en_US/? and we'll take it from there. Business customers can request an unlock code for a business device at att.com/biz.
      AT&T will provide the necessary unlock code upon request for devices requiring a code, provided AT&T has the unlock code, or can reasonably obtain it from the manufacturer, and you have met the unlocking requirements provided below. AT&T may complete your unlock request within 48 hours, but may take as long as five business days. To check the status of your request, visit Device Unlock Request Status https://www.att.com/deviceunlockstatus/client/e....
      Important Note
      Not all tablets are delivered to you locked. Some tablets are shipped unlocked. Review your device information package to determine if you need to request an unlock code to use your device on another network.
      General eligibility requirements for unlocking all AT&T wireless devices
      You must meet the following requirements to unlock an AT&T wireless device:
      The person requesting the unlock code must be one of the following:
      A current AT&T customer
      A former AT&T customer who can provide the phone number or account number for the account
      Your device was designed for use on AT&T's network.
      Your device must be paid for in full.
      Your device wasn't reported lost or stolen.
      You're allowed the following number of device unlocks:
      Current customers are allowed up to five device unlocks per account, per year.
      Former customers are allowed a total of five device unlocks per former account.
      Additional eligibility requirements to unlock AT&T devices
      In addition to the general eligibility requirements, you may need to meet additional requirements based on your Service Commitment (also known as your contract), whether you're a postpaid or prepaid customer, or if you're requesting a device unlock due to military deployment.
      Please select the appropriate option below to view additional eligibility requirements to unlock your device.
      Close all
      Unlock a phone or tablet with a Service Commitment (postpaid)
      In addition to the general eligibility requirements, you must meet the following requirements to unlock a phone or tablet you purchased with a Service Commitment (contract) if you're a postpaid customer:
      Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
      You've satisfied all contract obligations, including any Service Commitment associated with the device to be unlocked, in one of the following ways:
      Fulfillment of the Service Commitment by expiration of any contractual term
      Payment of any applicable Early Termination Fee
      Upgrading to a new device under AT&T standard or early upgrade policies
      Important Note
      You must wait 14 days after the completion of a device upgrade to submit an unlock request for your previous device.
      Unlock a phone or tablet without a Service Commitment (postpaid)
      In addition to the general eligibility requirements, you must meet the following requirements to unlock a phone or tablet purchased without a service commitment if you're a postpaid customer:
      Your account has been active for at least 60 days.
      Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
      Unlock a prepaid or GoPhone device
      In addition to the general eligibility requirements, your device must have been active for at least six months.
      Unlock a device due to military deployment
      AT&T will unlock any AT&T wireless device for an active and deployed member of the military who meets the following requirements:
      You must be a current AT&T customer.
      Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
      You must provide AT&T with deployment verification. Please see Cancel your wireless service due to military deployment for instructions on providing deployment verification.

      Important Note
      AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
    • Zaphoid Godwin

      Alexey, if satisfied that your inquiry has been handled please check the Green Smiley face and mark your inquiry as completed, answer accepted and mark the question closed. If you need more information feel free to send a comment. Thank you for using directly!
    • A

      Alexey

      I contacted the customer support. Here is the answer.
      013046005511330 Request number: 5101943
      "...We are unable to process your request through this channel."

      I bought this phone, its owner claimed that the phone can be unlocked as the contract has ended.
    • Zaphoid Godwin

      Oh no, if the phone can be unlocked it will be easiest through the previous owner. However, you may need to call 1800 331-050 and explain that you bought the phone from and give the name...tell them that they advised you that it could be unlocked. If that all fails visit this link.

      http://iphoneimei.info/