cancelled my att internet service but full amount was still debited from my checking account

cancelled my att internet service but full amount was still debited from my checking account
David asked this question 2 years ago
  • AT&T Wireless • 348 answers • 63% helpful

    This is because you are billed in the rear which means you just paid for last months service. The next and final bill should be less than normal. For further details please call 1-800-288-2020.
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  • AT&T Wireless • 75 answers • 75% helpful

    You most likely canceled service for your high speed internet in the middle of a billing cycle. Just because you do so, it doesn't change the current bill amount.

    What happens is that you are sent what is called a "final bill" and it will state this on the bill statement. It will show you a prorated credit for the number of days between the day you canceled and the end of the billing cycle you canceled in. In most cases, this will result in a credit check being issued to you. Hope this helps.
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    • AT&T Wireless • 75 answers • 75% helpful

      edit: "credit check" to " a physical check for any overpayment"
  • AT&T Wireless • 936 answers • 96% helpful

    Please call 800 288-2020 and ask for billing, then call your bank and tell them you no longer do business with AT&T and to end the automatic debit to your account. ask AT&T to send you a paper bill so you can see the charges, or log into your account online and see exactly what you were charged for. Sometimes, when you cancel the DSL it does not go through, so please call both places today.
  • AT&T Wireless • 5276 answers • 95% helpful

    please call 1 800 288-2020 and report this to a manager. They will have the authority to analyze this error and issue a refund. Thank you