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Telecom

Automatically Resolve Device and App Support Issues

Launch and train your virtual agent to resolve questions about your partners, connected devices, and device applications.

Jonathan C.
Telco expert
Wireless & mobile specialist

Train Your Virtual Agent to Resolve More

Our platform will observe your VA responses and train your AI to better resolve your device and software questions, dramatically improving virtual agent outcomes.


Feed Your Virtual Agent Telco Content

Feed your virtual agent continuously updated troubleshooting content, written by telco domain experts, to address your device and software-related questions.


Auto-Resolve Tough Issues Outside Your Contact Center

Automatically resolve device and app questions before they reach the contact center, delivering a higher CSAT, and lower cost per contact.
 


Tap Into Telco Device & App Experts

Domain experts, who have deep expertise troubleshooting your devices, help us launch and train your virtual agent via our expert-in-the-loop machine learning technology.


90% customer satisfaction…it worked, it worked well.

Michael Lawder SENIOR VICE PRESIDENT, CUSTOMER CARE


90% customer satisfaction…it worked, it worked well.

Michael Lawder
SENIOR VICE PRESIDENT,
CUSTOMER CARE

What this has really done for us is reduce the amount of help tickets by about 30%.

Sean Rivers DIRECTOR, OPERATIONS TECHNOLOGY


What this has really done for us is reduce the amount of help tickets by about 30%.

Sean Rivers
DIRECTOR, OPERATIONS TECHNOLOGY

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