Hear how LinkedIn uses its top community members to deliver great customer service, even during new product launches and unexpected spikes, enabling agents to focus on serving premium customers.
Directly changes how companies think about AI and how they deliver customer service.
Leo De LunaManaging Director
Hear how Autodesk launched a network of engineers and architects to solve complex customer questions in under 10 minutes.
Learn how Republic Wireless has scaled their support, delivering over 90% CSAT and 5 minute response times, while building a deeper & more trusted relationship with customers.
Confronted with significant growth, learn how OfferUp was able to quickly scale without relying on the traditional contact center, delivering 4 minute response times and a 96% resolution rate.
Learn how MobileIron was able to harness customers and partners with deep product expertise to resolve highly technical support questions with 4 minute response times and 93%+ CSAT.
Hear how Nextdoor was able to resolve a large percentage of tickets by empowering neighbors to help fellow neighbors with their support questions.