Customers and case studies

Hear how leading enterprises have harnessed the gig economy and AI to provide superior customer service at scale.


The program is very innovative in its scale, and it worked, it worked well.

Michael LawderSenior Vice President, Customer Care

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Hear how LinkedIn uses its top community members to deliver great customer service, even during new product launches and unexpected spikes, enabling agents to focus on serving premium customers.

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Directly changes how companies think about AI and how they deliver customer service.

Leo De LunaManaging Director

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Hear how Autodesk launched a network of engineers and architects to solve complex customer questions in under 10 minutes.

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Learn how Republic Wireless has scaled their support, delivering over 90% CSAT and 5 minute response times, while building a deeper & more trusted relationship with customers.

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Confronted with significant growth, learn how OfferUp was able to quickly scale without relying on the traditional contact center, delivering 4 minute response times and a 96% resolution rate.

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Learn how MobileIron was able to harness customers and partners with deep product expertise to resolve highly technical support questions with 4 minute response times and 93%+ CSAT.

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Hear how Pinterest was able to integrate Directly in a matter of weeks, resolve a large percentage of tickets, and triple their customer satisfaction by harnessing their most passionate and knowledgeable Pinners.

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Our experts are answering questions within 5 minutes, which is astonishing to me.

Karyn Gladstone, Program Manager, Neighborhood Operations

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