Customers and case studies

Hear how leading enterprises have harnessed the gig economy and crowd-powered AI to provide a superior customer experience at scale.

The program is very innovative in its scale, and it worked, it worked well.
Michael Lawder Senior Vice President, Customer Care
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Hear how LinkedIn uses its top community members to deliver great customer service, even during new product launches and unexpected spikes, enabling agents to focus on serving premium customers.
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Directly changes how companies think about AI and how they deliver customer service.
Leo De Luna Managing Director, Microsoft Ventures
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Hear how Autodesk launched a network of engineers and architects to solve complex customer questions in under 10 minutes.
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Learn how Republic Wireless has scaled their support, delivering over 90% CSAT and 5 minute response times, while building a deeper & more trusted relationship with customers.
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Confronted with significant growth, learn how OfferUp was able to quickly scale without relying on the traditional contact center, delivering 4 minute response times and a 96% resolution rate.
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Learn how MobileIron was able to harness customers and partners with deep product expertise to resolve highly technical support questions with 4 minute response times and 93%+ CSAT.
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Hear how Pinterest was able to integrate Directly in a matter of weeks, resolve a large percentage of tickets, and triple their customer satisfaction by harnessing their most passionate and knowledgeable Pinners.
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Our experts are answering questions within 5 minutes, which is astonishing to me.
Karyn Gladstone, Program Manager, Neighborhood Operations
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