Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

7 minutes

Average Response Time

I SILL HAVE TO PAY FOR PRIOR WRONG INFORMATI ON GIVEN TO ME BY THE CUSTOMER SERVICE DEPT----I WAS...

I SILL HAVE TO PAY FOR PRIOR WRONG INFORMATI ON GIVEN TO ME BY THE CUSTOMER SERVICE DEPT----I WAS TOLD MY BILL WAS $12.40--- NATURALLY I CALLED SPOKE TO A REPRESENITIVE AND WAS ASSURED THE AMOUNT WAS CORRECT - WHEN QUESTIONED I WAS TOLD THAT I WOULD NOT GOT A HIGH BILL -- WELL YESTERDAY I RECEVIED A BILL FOR $541.30-- TO BE PAID BY AUG 25---- NO SUCCESS WITH DEALING WITH CUSTOMER SIERVICE OR FINANCIAL DEPT---
jANICE asked this question 9 months ago

Related Questions

  • merlot

    I'm guessing you called in the first day or so of your bill cycle. If that's correct the rep would not be able to see what your new charges are. It usually takes 3 or 4 days for rep to see your new charges after your bill cycle date. I would recommend making arrangements with financial services. Assuming the charges are right.. If you are questioning the charges themselves, meaning you were billed wring for something. Then you would need to work with c/s to determine if credits are needed.

  • Jade

    have no fear, Jade is here! Providing factual information without a sugar coating. With over 5 years of...

    Is this your first bill? When did you originally call about the bill? Have you since disconnected your service? A high bill like this could be due to termination fees. What does the bill state the charges are for? We would need to have more information in order to help you further.

  • vzwizard

    Very tech savvy and very thorough. If I need to further explain something or you have more questions to ask...

    We really need to know more to help you. Did you get a replacement device and not return the defective unit? Did you break your contract?