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I have a Galaxy SIII.

I have a Galaxy SIII. The VZ navigator nor the Google Maps will navigate. GPS setting is on, but when looking to navigate, the screen says "searching for my location" The GPS icon is missing at top. It will provide list of turns, but will not navigate turn by turn. This problems has been ongoing and consistent. Thisis a new phone.... less than 2 months.
lolita asked this question 2 months ago

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  • Stuntman Bill

    I have been in the cellular phone industry for 12 years, I have worked the front lines as far as sales and...

    from the home screen press the menu, settings, location services, make sure all three boxes are checked. then pull the battery out (do not power off, just pull the battery out), wait 5 seconds, then put the battery back and power on. then go to Googlemaps and give it a shot. I know it works better once you are moving so it can narrow down more exactly where you are at.

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    4 other experts are backing this answer

    • Stuntman Bill

      if that does not work, you might need further troubleshooting, I would suggest going to your local verizon store or calling customer care at (800)922-0204.

  • TechNerd

    Experience in troubleshooting and performing hardware replacements in PCs, smartphones, basic cell phones,...

    I have seen this on the SIII and the Nexus. Try what Stuntman Bill mentioned, but also try reinstalling Google Maps completely and ensuring it is up to date in the Play Store. If that doesn't solve it the device may have to be factory reset due to a memory/residual app file glitch. Hope this helps.