I can't get/send messages or calls, and my phone says that it can't get signal.
I can't get/send messages or calls, and my phone says that it can't get signal. It also seems to reset itself every 10 minutes or so.
It appears to have reset itself to its factory settings, too.
My phone is a Samsung Galaxy and I've had it for about a year now.
It appears to have reset itself to its factory settings, too.
My phone is a Samsung Galaxy and I've had it for about a year now.
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Jade
have no fear, Jade is here! Providing factual information without a sugar coating. With over 5 years of...
Accepted answerHow long has this been happening?
When the phone comes on, what is on the screen?
Is there any data left? If not you may want to do a factory reset.
Did you download any specific apps before this began happening?3 comments -
Captain Verizon
Faster than a 4g network
If it did a factory reset it will eliminate the glitch if its application based...if you still have no service brimg into a verizon store and see about a warranty replacement
2 comments-
Jean
thank you for your response. I'll try to get it to a verizon store as soon as possible. -
Captain Verizon
take to verizon and get a sim card replacement if its a 4G device
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Jean
When the phone comes on, it has still retained my previous background, but everything is incredibly slow to respond.
My contacts are still saved onto the phone, so I assume there is data left.
And no, I didn't download any specific apps before this.
also, if this helps any, my phone now keeps telling me that I have low battery, (which shouldn't be the case, since I charged it up last night, and it usually lasts a lot longer) and for me to stop all other processes. it's also vibrating randomly and the screen blacks out every few minutes or so.
have no fear, Jade is here! Providing factual information without a sugar coating. With over 5 years of combined Verizon experience.
Jade
If you would like to perform a factory reset: go to settings, privacy, factory data reset. Be warned this will erase any data in your phone.
To ensure you don't lose your contacts, be sure they are backed up with either google or backup assistant. You can also back them up onto a memory card if you have one, you can do this by going into your contact list, pressing menu, import/export and choose to export to SD card. Then, once the reset is complete and the phone comes back on you can follow the same steps to import FROM SD card.
Hope that helps!
Jean
Thank you so much !