Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

7 minutes

Average Response Time

I cannot get my Razr phone to start.

I cannot get my Razr phone to start. Can't get past the first log-in screen.
Leonard asked this question 2 months ago
  • Stuntman Bill

    I have been in the cellular phone industry for 12 years, I have worked the front lines as far as sales and...

    if you press and hold the power and volume down button at tge same time for about 30 seconds, the screen will flash, then release both buttons then power it on. this performs a soft reset, noting gets erased, it is just like pulling the battery out.

    0 comments

    4 other experts are backing this answer

  • VerizonGURU

    I have worked in wireless for going on 9 years! There is not much I can't help you with!

    press volume down and power for 30'seconds on charger...

  • VZWExpert

    I have worked in the wireless industry for almost 10 years, 5 of those years with Verizon Wireless. I know...

    If you are unable to get the phone to come back on after performing the soft reset i would suggest taking it to a corporate verizon store so they can take a look at it and give you all your options for possibly replacing it

  • Mona

    Innovative, results-driven senior manager with 12+ years experience steering successful projects, and...

    Press and hold the power and volume DOWN button at the same time for 10+ seconds and it will reboot the phone.
    If it won't work on first go, try for atleast 3 times. It will work.

    1 comment
    • Mona

      Thanks for Green Smiley, wil you please accept my answer too..so that i can be rewarded.