United lost my luggage on August 23, 2012 and I have not seen or heard anything since.
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WonderKaty
Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not...
Jerry,
I assume you filed a claim right away. I would call the number on the form they gave you. There is an automatic system to check the status of your bags. I suggest that you gather reciepts for any toiletries or clothing that you have had to replace and submit that for reimbursement. You have a 30 day time limit on that.
http://www.united.com/web/en-us/content/travel/...2 comments1 other expert is backing this answer
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Fly by Night and Day
3 Decades of Experience working for United Airlines!
I assume you filed a claim and have a claim number. They won't keep contacting you if there is no news. But, it never hurts to keep checking with baggage service. Here is the link to get in touch with them.
https://www.united.com/web/en-US/content/Contac...
Also, if you are able to return to the airport baggage office in person, they may have information that is not yet in the system. Good luck!
Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not fair. Give me the opportunity to explain or further assist until you are satisfied. I provide honest and real answers. If you ask me a question, I research, and answer to the best of my ability and what will help YOU understand how to work with United and its policies and processes.
WonderKaty
Since it has been so long, I suggest that you begin replacing your items. Even if your bags are found and delivered to you, you will get reimbursed.
I am sure that this is not what you want to hear, but it is reality. The United merger overwhelmed management and staff and things are going to take some time to resolve. Absolutely, no excuse but this is what is happening now. I am so sorry for your inconvenience.
Jerry