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My luggage was opened and missing items including my truck keys.

My luggage was opened and missing items including my truck keys. I had truck towed to dealer to get new keys made. Sent claim form and documentation ( with pictures ) which was signed for June 6th but I have not heard from the airline.
Barry asked this question 9 months ago

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  • Surfer Dude

    13 years with United, all as frontline (public contact) in 5 different airports coast-to-coast, smaller...

    I don't think you will get any resolution from United. Sorry, but don't want to set any unreasonable expectations. Here is part of the thought process:
    The reason for this is that putting things that are not easily replaceable into your checked baggage is NOT recommended (for now obvious reasons). Plus there is no way to reasonably prove that the keys were in there, they may have fallen out, or to justify WHY anyone would steal the keys to an unknown vehicle parked at an unkown airport. Also, it may have been the TSA who caused the problem during the screening process.
    I hope I haven't bummed you out too much, but just wanted to present you with a further dose of reality. INSIDER is about "candid" reponses.

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  • Fly by Night and Day

    3 Decades of Experience working for United Airlines!

    You have done all you can do for the time being. Claims take an awfully long time and you should be hearing from someone shortly. If you don't hear from anyone soon, contact the Baggage Resolution Center.

    https://www.united.com/web/en-US/content/travel...

  • WonderKaty

    Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not...

    I would continue to call the baggage resolution office about your loss 1800 335 2247. It has been taking a long time for refunds and customer service to get thing straight. However, June seems a little too long to me. Please gather your documentation and send an email to :

    CEO jeff.smisek@united.com
    VP customer experience: martin.hand.United.com

    These guys are trying to make things happen and have the authority to PUSH.

    Please let me know if I can be of futher help.