lost item
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GLOBAL CONCIERGE
Global resources for your trip. Currently Position- United Club; Main customer contact at the airport...
Guo, where are you. It is faster and less stressful if you drive directly to Ohares airport and get the item yourself. Dont forget to carry proof that you flown with United that day.
Please let us know where are you and if you need any United contact at the airport4 comments1 other expert is backing this answer
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Fly by Night and Day
3 Decades of Experience working for United Airlines!
A lost item can take time to locate, and YOU are responsible for retrieving it. If you are no longer in Chicago, you will have to wait to have it sent to you at a later date. Sorry!
4 comments1 other expert is backing this answer
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Guo
The problem is that it seems like no one knows the status of that item. Is it still in Chicago? Is it at somewhere else? The customer service seems to have no way to track it down for me. -
Fly by Night and Day
It is surprising that the Chicago Police would turn the item over to United, not knowing who's it was. It could have belonged to an airport employee, not working for United. I would contact the airport police and file a report. Hopefully, you got the name of the police officer who told you it was turned over to someone by them. -
Guo
They turned it because I said it belongs to a UA passenger. I don't think the police woman told me the name. Much appreciated for your effort and fast reply! Please keep me posted! -
Fly by Night and Day
Good luck!
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Guo
Global resources for your trip. Currently Position- United Club; Main customer contact at the airport responsible for assignments in the following areas: lobby, gate, baggage services, international departures and arrivals, ramp and cabin service, automated check-in-control, operations center, premium services, Red carpet room, escorting passengers to and from aircraft and taking special care of elderly and unaccompanied children, customs & immigration procedures. Responsibilities: Assisting customers with quoting fares/schedules, Making reservations and issuing tickets, checking baggage, helping with flight check-in/boarding, resolving customer concerns.
GLOBAL CONCIERGE
If the item was found and delivered to united lost and found, now it is united s responsibility to return the item to you. Do you have any proof of purchase.. like a receipt. if yes, you can file a police report and fax to united lost and found as well to customer relations, in order to speed up the process at the lost and found dept.
Keep calling united and do not give up. If the item is there, maybe you will have to assume the usps expenses or dhl for expedite shipping.
Guo
Global resources for your trip. Currently Position- United Club; Main customer contact at the airport responsible for assignments in the following areas: lobby, gate, baggage services, international departures and arrivals, ramp and cabin service, automated check-in-control, operations center, premium services, Red carpet room, escorting passengers to and from aircraft and taking special care of elderly and unaccompanied children, customs & immigration procedures. Responsibilities: Assisting customers with quoting fares/schedules, Making reservations and issuing tickets, checking baggage, helping with flight check-in/boarding, resolving customer concerns.
GLOBAL CONCIERGE
united at ohare
1-800-864-8331 (Domestic)
1-800-538-2929 (International)
ohares lost and found department
Near ticket counters, in gate areas, or on an airplane, contact airline. Click here for a list of airlines at O'Hare, with their phone number and web address.
In public areas of the terminal, contact the Chicago Police at (773) 686-2385.
Contact TSA at (773) 377-1210 for items left at screening locations only. Administrative Offices are in Terminal 2 Mezzanine between Checkpoints 4A and 5. Entrance is via the stairs/elevator by Checkpoint 4A.
On the Airport Transit System, contact (OATS) at (773) 601-1817.
In the parking facilities, contact Standard Parking at (773) 686-7532.
In a food service location, call (773) 686-6148.