I am booked on UA869 to Kuala Lumpur, Malaysia that departs TODAY!
Please note that I will NOT be on today's flight and my seat will be available.
Janet Jansson (email: firstname.lastname@example.org)
Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not...
I understand your frustration. You need to contact your travel agent to see what concessions they will give you. If you need to make a change there is a change penalty from United, but perhaps your travel agent should absorb that fee due to the change. If United made a change of more than 2 hours they will will waive change penalties and possibly even the difference in fare. Contact your travel agent to make the fix.
How can I help?
Click on the link below to cancel your reservation. There will likely be a change fee when you rebook, but at least you can get credit for this ticket. How much that cost depends on the type of ticket you have but is usually $150 for the bargain tickets unless there is a reason such as illness that you can substantiate. At least you discovered this before the flight departed. Best of luck!
Fly by Night and Day
3 Decades of Experience working for United Airlines!
Go to United.com and click Change/Cancel using your confirmation number to release your seat. It will be very helpful to others. You will need to contact your hosts for rebooking, there may be some value left in your ticket. Good luck!