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How do I get a travel voucher for unused travel credit that is caught between United and...

How do I get a travel voucher for unused travel credit that is caught between United and Continental's systems? I previously used some of my travel credit, but after the system change (between continental and united), the remaining credit appears to be in a black hole. I never received the travel vouchers promised in the mail despite 2 attempts with customer service. There are 3 tickets with credit remaining for 3 travelers. I have the original ticket numbers. Thanks!
Bill asked this question 9 months ago

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  • Dude

    I have been employed with United Airlines, American, and Delta for last 30 years, currently with Independent...

    If you have not already done so, contact: www.united.com/feedback, explain you have gone about this for a while, its a vicious cycle right now till we hit the anniversary date of 3 March 2013, when all old certs will be over a year old, and these problems will not exist. I'm sorry there is no easy way.

  • WonderKaty

    Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not...

    I have two suggestions:
    First, call the supervisors at the web support desk 1800 300 1547. These people have access to many data bases which could hold the information that you need. Tell them exactly what you advised here. I would try the Spanish option and make sure this is an agent in the North Houston Reservation Center. These agents all have more than 10 years and tons of experience, access to special data bases and authority to make expections to policy.

    Simultaneously, I would contact Customer Care by email link below:
    http://www.united.com/web/en-US/content/Contact...

    Lastly, should these options fail, I would contact the Dept of Transportation:
    Aviation Consumer Protection Division, C-75
    U.S. Department of Transportation
    1200 New Jersey Ave., S.E.
    Washington, D.C. 20590

    Website
    http://airconsumer.dot.gov/

    If you have to contact the DOT, you should also contact United's CEO
    jeff.smisek@united.com

  • Fly by Night and Day

    3 Decades of Experience working for United Airlines!

    Unfortunately, since you didn't use the travel credit at the same time it will be almost impossible to trace. It is a travel credit and not a ticket so does not have cash value. You can contact Customer Care @ United.com and see if they will reissue them in good faith. Otherwise, since Continental no longer exists, it may be hard to track past records.

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