Hello My name is Rebecca Ford , and sadly I have to cancel my friend , Linda Shoemate's and my...
My name is Rebecca Ford , and sadly I have to cancel my friend , Linda Shoemate's and my travel plans for this weekend. I don't know exactlly what you will need me to send you, but what ever it is, i will get it to you.
You see my best friend for 25 year was diagnosed with Cancer the first week of February , that is why we booked the fight . We where going to visit family in Texas, but things have progressed in the worst way , tomorrow we are bringing her home with the help of Hospice so she can be at home for her final days . So please where do i start ?
Over 25 years in the Travel Industry. Over 30 years of Accounting. 10 years of Collections. 15 years of...Accepted answer
My heart goes out to you and your friend especially. I am so sorry. You can go to United.com and do what Fly by night and day said. If its easier for you to call customer care at 847-700-4000 and explain your situation you can get help that way as well with the proper documentation. You also can call 1800UNITED1 and speak to a supervisor and give them your reservation and explain the situation and they should be able to help you right away over the phone and let you know where to fax the documentation for proof. Whatever you feel comfortable with and less stressful for you, then those are the options. Stay strong. If you need more assistance please let me know.1 comment
1 other expert is backing this answer
Fly by Night and Day
3 Decades of Experience working for United Airlines!
Rebecca, I am so sorry to hear of your friend's situation. Go to United.com and click Change/Cancel to delete the reservation. If she is holding a non-refundable ticket you can send medical documentation to Customer Care on United.com , requesting a full refund (there may be a small processing fee}. Normally only a change is allowed for future travel after penalty but this is not feasible in this case. Explain fully in the documents that you will attach, her health situation. I wish you the best.
How can I help?
Here is the link they are both suggesting: