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Accepted answer
You'll have to use this online contact page for Customer Care. It allows you to attach files to your feedback. They will respond, but not immediately. There is also a link for you to contact the DOT in serious circumstances. Best of luck!
https://www.united.com/web/en-US/content/Contac... -
GLOBAL CONCIERGE
Global resources for your trip. Currently Position- United Club; Main customer contact at the airport...
Hello Karen
in addition you can fax your complaint to the following numbers
832-235 1806
800-214 0506
Hours 8am 6pm