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Reservations, web, customer service, I am your wonder woman! I understand that some united policies are not fair. Give me the opportunity to explain or further assist until you are satisfied. I provide honest and real answers. If you ask me a question, I research, and answer to the best of my ability and what will help YOU understand how to work with United and its policies and processes.

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13 years with United, all as frontline (public contact) in 5 different airports coast-to-coast, smaller stations as well as hubs. Familiar with ticket counter operations, gates, TSA checkpoint realities, onboard issues, weight and balance, irregular operations and safety and security. I will give you a concise, straight answer, even if it's not the one you want. I don't sugarcoat. I tell the truth.

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3 Decades of Experience working for United Airlines!

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Global resources for your trip. Currently Position- United Club; Main customer contact at the airport responsible for assignments in the following areas: lobby, gate, baggage services, international departures and arrivals, ramp and cabin service, automated check-in-control, operations center, premium services, Red carpet room, escorting passengers to and from aircraft and taking special care of elderly and unaccompanied children, customs & immigration procedures. Responsibilities: Assisting customers with quoting fares/schedules, Making reservations and issuing tickets, checking baggage, helping with flight check-in/boarding, resolving customer concerns.

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