Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

7 minutes

Average Response Time

My Sprint Rumor Reflex just started constantly rebooting (about every 10 seconds.

My Sprint Rumor Reflex just started constantly rebooting (about every 10 seconds.) Only removing the battery stops it and it starts again as soon as the battery is installed. Is there some way to reset it? This question was asked before, and a rep suggested I had a bum battery. Well I took out the battery, but plugged it into the charger and it still does the constant resetting. So even without the battery it is faulty. I bought no warranty from Sprint, however shouldn't the manufacturer have one? So, can I reset my phone/will the manufacturer's warranty work?
Bryan asked this question 3 months ago
  • "TheMobileGuy was very quick, but more than that his answer was detailed and not a simple sentence or two. Informative. I am very pleased. "

Related Questions

  • TheMobileGuy

    Multiple years experience working for cell carriers - know everything about plans, devices, customer service,...

    I have seen this before on the Reflex and nothing solves it - the phone will most likely have to be exchanged. If the phone was purchased less than a year ago, LG's warranty would still apply and they would replace the phone for free as long as there is no physical damage to it. The contact info for LG would be in the documentation that came with the phone, or available on their website. A Sprint service and repair center could also replace it for you, but there would be a $50 charge if you do not carry the monthly protection plan on that line

    2 comments

    4 other experts are backing this answer

    • Bryan

      Thank you very much, that is helpful, if not depressing. Do you have any idea what the cause usually is, however? It was only sitting in my pocket. I got it no more than a month ago.

    • TheMobileGuy

      Some software glitch - just one of those things that happens sometimes unfortunately

  • alitvin89

    I am a Sprint, Ready Now Expert! I will leverage my years of experience with Sprint Phones and Service to...

    Your device has a one year limited warranty from LG. You can schedule warranty service through this website:
    https://wws.lg.com/us/support/repair-service/sc...

    There is no way to reset the LG Rumor Reflex when it is power cycling.

  • SuperSolution

    helping others with what i'd wish i'd known if i had a problem. :)

    What you're experiencing is very common. Its called power cycling and I haven't seen a solution to the problem. Really what you need is to find a replacement. LG does have a one year manufacture replacement. The problem is software, and it happens like a tumor. If one bit of code gets off, the whole thing gets blocked up by one bit of code not running correctly. It means it was poor software design and LG didn't design a way to correct the problem when it happens.

    If you have insurance you can contact Asurion to secure a replacement. Hope this helps!