I purchase a blackberry curve flap phone 2011.
I purchase a blackberry curve flap phone 2011.I have had to take the phone in for replacement twice and my phone has been replace twice within one year. Each time there was a defect in the phone. This pass week I had take the same phone into a sprint store in Winston-Salem. I was told that I need to contact the insurance clam office in order to have my phone replace and that the connector port that charges the phone was broke. I asked the tech what may have cause the connector to be broken. He replied "have u used your phone while its on charge "no". He returned my phone to me and the phone was fully charge. My queston if the charger connector is broken how was they able to charge the phone. The phone was fully charged. I called sprint international service. I was directed to go to a different store. I went to that store and quest what? They red flag my phone. What kind of service is that. I can not afford to pay 100.00 to have my phone replace but, am paying for insurance on my phone. What the use of getting insurance if you are paying $8.00 to 10.00 for insurance. I am force to open up a new account in order to get a new phone. I have enjoyed sprint service for the last 8 years and never had any problems with service until now
Making it easy
Sounds like you got a horrible rep. But ill explain something, if there is a defect the store can replace it. If there is physical damage then only the Insurance company can replace it. Now I can't actually see your phone since im in CA but does it look like there is physical damage? If so then no matter how rude or nice the rep is they cannot replace it. But if doesn't look like physical damage then they need to replace it.5 comments
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problems can happen in charger ports all the time. they probably just charged the battery to give you a charge. paying for insurance saves you from paying $35 each time you go into a service store. Filing a deductible is for a phone that is labeled as damaged but not repairable. making the claim through ashurion will have them ship you a replacement device. if you dont want to pay the eductible for this, you can contact customer service and purchase up your upgrade date to allow for an early upgrade for your device (will be more that $100 based on your RLOF(rebate life on file)
Multiple years experience working for cell carriers - know everything about plans, devices, customer service,...
If the charging port merely stops charging, then that is something that would be covered for free as in-store service. But if the charging port has actually become detached from the circuit board, or if any of the pins are bent or damaged in any way, then that renders the phone as having physical damage, and unrepairable in store, making the insurance claim necessary. I'm guessing that's what happened in this case - you can return to the store and speak to the same tech if you like, for them to confirm to you exactly what the reason is for them declaring the phone to be unrepairable