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I have a 94 year old that has been paying a sprint bill long after I called and requested the...

I have a 94 year old that has been paying a sprint bill long after I called and requested the service to be cancelled. The cell phone has not been used in aprox 5 years. But Sprint is telling me that, one year ago, when I last called, and requested the cancellation, and also requested them to reimburse her for 2 years service paid, though unused. The rep suggested a 75.00 credit instead of 2 years reimbursement. I told them I wasnt sure if thats how she wished to handle it, but they are suggesting that my indecision was about wether to cancel the account or not. While they are looking at years of recorded conversations which I said the same thing. Cancel. Whats your answer to that?
J asked this question 1 year ago

Related Questions

  • NokiNik

    Have been working for sprint since 2008 as a Retail Sales Rep.

    This expert is helping you out because there weren't many active Sprint Nextel experts.

    By saying that your not sure if the account holder wants to handle the situation as suggested would indicate an indecsion. As far as the charges go sprints policy is that you have 3 months to dispute a charge. The mind set behind that is 90 days is long enough to recognize an invalid charge. I wish you good luck in getting your refund. Personally I believe if there is no usage you should be refunded.

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  • Dan the Man

    Look at my name, it's all you need to know

    They were doing you a favor offering the $75 credit. If your 94 year old grandparent did not realize that they were paying a bill for something they were not using for 5 years why would you wait for them to make a decision on a credit? Sorry but this was indecision on your part. Call us back and get it canceled. Ask for a confirmation email.