I bought 2 tickets at a discounted price.
Tickets, flights, customer care, vacation, packages, refund
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This is ridiculousness. I haven't heard anything like this before.
I think they are not paying you credit on your credit card, it may be they are giving you airlines credit, that you can use with in an year otherwise it will be lost.
Other information: (look at 3rd point).
Additional Refund Information:
• Unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.
• All eligible refunds are provided according to your original form of payment.
• Refunds for tickets purchased with credit cards will be credited to the same credit card.
• Our Refunds Department will process an eligible refund to the original credit/debit card within seven business days from the date we receive your request.
• Your card-issuing bank may then take up to ten business days to post the credit to your account. Based on your individual billing cycle, you will see the refund on your statement within one to two statement mailings.2 comments
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Contact the SWA Customer Relations Department to make your request.
P.O. Box 36647
Dallas, TX 75235
If they cannot make an exception for you, then the travel credits are transferable and may be used toward the purchase of future air fare. So your friend could share hers with you for later use, or vice versa.3 comments
Reservations agent for Southwest Airlines, leaping over policies with a single bound. faster than a speeding...
unfortunately you are not able to transfer your friends ticket to yourself, even if you paid for them. Even with a full fare ticket they are non transferable. I will explain further. The discounted tickets are non refundable and non transferable (wanna get way fare or ding or web only.) The fully refundable tickets are the anytime fare and the business select, they even those are non transferable. Southwest airlines use to be able to transfer funds to someone else until March of 2011. Before that date Southwest was the only airline that would do that without any sort of charge. But the larger airlines complained and we were forced to change our policy by the FAA
You can call our customer relations department and request a refund on your friends ticket. But those are done on a case by case basis. For the type of fare that you purchased the only way they would generally refund the ticket is if the person that you purchased the ticket is "extremely ill" and was told that he/she will not be able to fly for a very long time. Or if the passanger passed away. if any of those are the case, and is told that to our customer relations department. They DO NOT ask for verification. They take you at your word and a refund will be given back to the original credit card of purchase. But your ticket with still have the travel funds to be used with in 1 year from the original date of purchase.
The number to our customer relations department is 214-932-0333. The are open Monday thru Friday from 7am til 8pm central standard time.
The agents that you spoke to were correct in saying that there is nothing that they can do. We as agents not even as supervisors can make or process your request. Only our customer relations department is able to assist you with your request.