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What can you do if someone is giving wrong information or just repeats exactly what another...

What can you do if someone is giving wrong information or just repeats exactly what another insider has already posted. There are a few the will just post "I agree with so-and-so" just to get a bit of money. Or, another tech says he doesn't know what a very basic piece of equipment is. I wish we had a DOWN vote. Or a "This person's just a repeater" button.
TR asked this question 1 year ago
  • Antony Brydon

    Co-founder at Directly. I worked with customer support systems (hardware and applications) for three years...

    Accepted answer

    I agree, the few folks that are offering me-too responses are creating noise that's unhelpful. We're planning to give insiders the ability to rate each other's answers similar to what you propose. We're also updating the rewards so only helpful answers get rewarded. Best guess on timing is the next couple of months.

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