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I have a balance I'd like to cash out.

I have a balance I'd like to cash out. I type that balance (the full amount I can move to my Amazon Payments) and hit "Cash Out", but nothing happens.

I'm currently using Google Chrome v20.0.1132.27 beta-m on Win XP. I've also tried it in IE8 on Win XP.
Ben asked this question 11 months ago

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  • InsideGuy

    I'm one of the co-founders of Directly and am here to help out and answer any questions you might have about...

    Accepted answer

    I'm sorry the cashout isn't working right. I'll be able to dig into it in more detail in a little bit and get back to you with more info, but you might want to try cashing out for a few cents less than is available in your balance. I know of a rounding issue with our system that can cause balances to be off by a tenth of a cent (sounds silly, I know).

    1 comment

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  • Software Alchemist

    Transmute problems into solutions

    I can see in our logs that you went to the cashout page, but no record that you clicked on the submit button there. Can you try it one more time? I think the click might have gotten lost somewhere in the Internet.