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I was charged full month charges since Dec 2011 when I had to move to Chillicothe to be close to...

I was charged full month charges since Dec 2011 when I had to move to Chillicothe to be close to Adena Cancer Hospital and was told no line of service where I was staying due to Apartment rules and setup. Dish Rep told me in Dec I could put a suspend on account until cancer care was completed and I was able to move back to where I could have a dish up to 6 mos. They never put me on suspend. So here I am being charged full cost when I'm supposed to be suspended and didn't even know I was being charged full price until they pulled 315.00 from my bank account which with me unemployed from cancer care, it overdrew my account. I called several times and was told several times that they had no record from dispatch that a tech had declared us with "no line of sight" even after dispatching tech to wrong address in first place. They said if we paid past due amount, they would send out another tech to prove we had "no line of sight" for dish and they would refund entire amount owed since December when account was supposed to be suspended for that 6 mos. period. So my Husband pays 400.00 just to get tech here to prove no line of sight so we could get our 315.00 term fee back and the 409.00 my husband paid in "fees that were not supposed to be even charged since account was supposedly suspended for 6 mos in Dec. They lied and said they would only refund 365 due to previous charges owed even though we were only supposed to be charged 5.00 a month during that 6 mos. period. Reps were very mean and lied to us several times saying full amount we paid to them this last month would be refunded back into our account once the tech came out and proved we had no line of service here. I called corporate, explained and again, the girl told me she would make sure our full 724.00 would be refunded. I felt better that charges would be back tracked to Dec like they were promised to be and again, it didn't happen and we are still waiting for our other 360.00 to be put back into our account like promised over and over again.:(
Shannon asked this question 1 year ago

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