Why should I have to pay a $320 disconnection fee when I moved?
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I certainly understand your frustration. The short answer is you're stuck! You signed a 2 year agreement and violated that. However, there are always certain circumstances. If you go to www.directv.com and sign in you will find a link where you can email the president. There are rare occasions where a customer will be released from the commitment. You can also work out a payment arrangement so you don't get slammed at once. Sorry I don't have better news.6 comments
1 other expert is backing this answer
Worked for DirecTv for over 2 years
Well I would talk to your landlord because they are not allowed to tell you that you cannot have a satellite at all. The can give restrictions but they cannot just say you can't have one. You need to have a technician come out and verify that you can't get one due to landlord restrictions. If you have one come out and find that you can't have one DirecTv will let you cancel without paying the cancellation fee
DIRECTV invests hundreds of dollars into the equipment, installation, and service that you are asked to agree to keep 24 consecutive months of service to allow DIRECTV to recover that investment. When you are unable to complete that agreement, the cancellation fee allows DIRECTV to recover the loss.
I understand that you may not know if you'll have to move when signing the 2-year agreement. By the same token, DIRECTV cannot be certain they can recover their investment by installing services for you unless they ask for the agreement.
DIRECTV can move your service (almost) anywhere nationwide and Federal law prohibits landlords/associations from prohibiting satellite installation in most situations. Thus, moving in-and-of itself is not a reason you can be let out of your agreement. This is because you can choose to move to a location that allows DIRECTV, or choose not to, and the choice is yours not DIRECTV's. DIRECTV wishes to provide you service for the term of your agreement, so if you choose not to take it, that choice is yours.
If, however, the landlord/association allows you to have DIRECTV installed but the signal is not physically obtainable (for example, if you have an apartment that faces the wrong way), then you can be removed from the contract after a technician verifies the situation at your home. This is because you chose to continue with DIRECTV and DIRECTV was unable to fulfill service.
I hope this helps to clear up why the cancellation fee is charged. If you have further questions, please feel free to reply and let me know.1 comment
I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
You best bet is to call into and speak with a Customer Care Supervisor to see what if anything can be done. Even though people move, they normally take their equipment and set the service at their new location. HOWEVER if you have military or government orders requiring your move outside of the US your fee will be waived.
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Double check with your hoa, or landlord on what kind of mounting you can have. Most don't want a dish mounted to the building, but you can put it on a pole, non pen, or rail mount. We also have flat cable if they won't let you drill holes.
Dish Network, Hughesnet, Directv, Wildblue/exede Technician
THere is a rule called the RTARD rule that allows for you to have access to entertainment purposes, but they can limit you to being installed in your designated premises. Now waht is the reason that you could not get installed? If the tech says that he can't get you installed due to no line of site, you can get out of your contract, but if it was due to mounting options then you could be stuck.
being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...
I totally understand your frustration. Unfortunatelly, you have chosen to move into this apartment and therefore you will be responsible for the Early Cancellation Fee.
Landlords can not prohibit your having satallite tv, but they can restrict where the dish is set up. My suggestion is to see if the landlord will specify a place for a tech to put the dish, and if there is no line of sight you will be released from your contract after the technician's office notes your account. If therre is a line of sight you will be able to complete your service agreement.
As far as payment plans, Directv does not make any. Once the Early Cancellation Fee is applied to your account it is due within 20 days. If you fail to make payment and you have a credit/debit card on file, Directv will automatically withdraw the funds from that account. If there is no money to cover, and you account goes into collection, you will be able to make payment arrangements with the collection company.
10 Yrs experience installing
Your best option is to put your services on hold or suspend your services until you move to a location where you can get service. Or you could have it installed in a friend or family members home and have them pay the bill until the end of the contract
its your tech!!!! dealing with this question all the time...... apartment customers simple put the dish in the woods run your cable....non swim customers through the woods burry 10 feef of cable.done answering these questions