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We are unable to get a signal.

We are unable to get a signal.. What do we do?
Nancy asked this question 3 months ago
  • "I do appreciate the follow up on the service of direct tv on-line communication. I was pleased with the responses received."

Related Questions

  • TECH

    I know the directv system up and down. I can give you an answer to anything. I've been a technician for...

    Accepted answer

    If you can't find the issue, you'll need to call 18005315000 and request a service call to have the issue fixed

    9 comments

    2 other experts are backing this answer

    • AnswerMan

      Are you getting no signal, or searching for satellite?
      No Signal / Unusable Signal - "No Signal" or "Unusable Signal" are OSDs (On Scrren Display - Error message) from your TV itself - not DIRECTV. The TV is attempting to decode an input source or resolution that it can't understand/doesn't support. The TV is looking for input. Don't confuse with DIRECTV's Searching for Satellite (SFSS). If no signal - find your TV remote and slowly cycle through your inputs pausing about 10 to 15 seconds between each one - if no luck call into our technical support at 1-800-531-5000 who can provide further assistance and or confirm it is not searching for satellite which normally means your dish is out of alignment and would require a service call.

    • Nancy

      We are still not getting a signal, should I unplug the receiver for 20 sec? I am frustrated.

    • TECH

      Are you not getting a picture on your tv, or signal from the satellite?

    • Nancy

      No picture and no signal

    • TECH

      You can unplug your receiver which will do a hard reset, make sure your tv is on the correct input so you can verify the picture coming in from your receiver

    • Nancy

      There is still no connection to satellite, and we did a hard reset but nothing happened..we need a service man..I cannot do this any more.. Any other suggestions before I quit?

    • Nancy

      Or we can just go back to road runner, time Warner cable?

    • Nancy

      Yo u there??

    • AnswerMan

      Best to call into technical support - so we can schedule a tech to come out. Technical Support can be reached at 1-800-531-5000

  • The Super Tech Solver

    Never give up! Contact me first. Always available and online.

    Call 1-800-531-5000 and our tech support department will troubleshoot with you. When calling, keep pushing '0' to get to a live agent quicker.

    2 comments

    • The Super Tech Solver

      While waiting, I would unplug (while turned on) receiver. This will force a full reset and can fix many issues. Saves a step as you will be asked to do it when troubleshooting.

    • The Super Tech Solver

      Unplug for 20-30 seconds and plug back in.

  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    hi Nancy, are you getting any error message. Here are some common errors and how to resolve:

    771A – no signal

    Your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.

    To solve the issue, you can try a few things:

    Make sure all the cables connected to your receiver are secure.
    You may have a device in your setup that looks like the device pictured here. (http://www.directv.com/cms2/equipment/accessori... This is called a SWiM Power Inserter. Make sure it's plugged into an electrical outlet or an active power strip and the cables connected to it are secure. Do not plug in the SWiM Power Inserter to an power outlet that can be turned off or this could continue to impact your viewing experience.
    If all of these connections are secure, try resetting your receiver. On some receivers, there is a small red button inside the access card door on the front panel. Simply press this button and wait for the receiver to reset. If you have a receiver that does not have this button, you can reset the receiver by unplugging the power cord for 15 seconds and then replugging it.
    If none of these solves the issue, you may need to schedule a service call. You can reach DIRECTV customer support at 1-800-531-5000.

    771 – Searching for Satellite Signal
    Possible Causes
    • A signal isn't getting from your dish to your receiver. This may be a cabling problem.
    • Your dish isn't picking up a signal.
    • Your receiver is getting a signal but it isn't processing the signal correctly.
    • A severe storm has temporarily interfered with the signal.
    Solutions
    • Reset your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
    • Check all the connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure.
    • If you can easily see your satellite dish, check to make sure that there's nothing blocking the line of sight from the dish to the sky.
    More Help
    If the problem persists, please call us at 1-800-531-5000.


    775 – Problem Communicating with Dish
    Indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.

    To solve the issue, you can try a few things:

    Make sure all the cables connected to your receiver are secure.
    You may have a device in your setup that looks like the device pictured here.
    http://www.directv.com/cms2/equipment/accessori...
    This is called a SWiM Power Inserter. Make sure it's plugged into an electrical outlet or an active power strip and the cables connected to it are secure. Do not plug in the SWiM Power Inserter to an power outlet that can be turned off or this could continue to impact your viewing experience.
    If all of these connections are secure, try resetting your receiver. On some receivers, there is a small red button inside the access card door on the front panel. Simply press this button and wait for the receiver to reset. If you have a receiver that does not have this button, you can reset the receiver by unplugging the power cord for 15 seconds and then replugging it.

    If none of these solves the issue, you may need to schedule a service call. You can reach DIRECTV customer support at 1-800-531-5000.

  • goods

    I have been a Directv technician for 5 years and can walk anyone through most problems or troubleshooting...

    Does your tv say no signal, or searching for satellite/?