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The installer came in and left my tv in the middle of the floor, mud everywhere, no instructions...

The installer came in and left my tv in the middle of the floor, mud everywhere, no instructions or channel directory and we are unable to download any of the internet, Netflicks etc. The installer never told us he was leaving, did not leave a number or a card just left and to make matters worse his Supervisor was here also. I am very tempted to stop everthing right now!!!
Mike asked this question 11 months ago

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  • Satman

    I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If...

    Accepted answer

    You can call 18005315000 and file a complaint.

  • TECH

    I know the directv system up and down. I can give you an answer to anything. I've been a technician for...

    All you need to do is contact Directv and file an FSR(field service report) tell them your unhappy and want someone there.to correct it and show you how to use it

  • AnswerMan

    I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...

    First please accept my Apology, this type of behavior is not the norm for DirecTV.
    Please call into at 1-800-531-5000, to complain. We can resend the tech back out (or another tech) - The Tech nor his supervisor should have left without telling you and having you sign their work order stating work is complete and taking 20 to 30 minutes to explain your services and how your equipment works. This type of service you received is unacceptable, and you need to call in to complain so we can fix this issue - the sooner you call the quicker we can resolve the issue.

  • The Super Tech Solver

    Never give up! Contact me first. Always available and online.

    Not only is this not the NORM, people WILL be fired. Customers are REQUIRED to sign paperwork on completion of order. Unless you left the house (which I doubt) they have violated your contract. As previously stated call 1-800-531-5000 and tell them the situation. Mention the term 'field service request'. This MUST be responded to with 24 hours. Please call immediately if you have not already done so.

  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    If the supervisor was also at the house, you should definately file a complaint and have the rep you speak with complete an FSR (Field Service Request). The only problem I see with this is it is the supervisor that follows up on it. My suggestion is to file a complaint with the Office of the President. You can contact the OOP in 2 different ways: In writing to Directv, Inc...PO Box 6550...Greenwood Village, CO 80155-6550, or go to directv.com...scroll to the bottom of the page and there will be a section called about us....in that section click on our company, then click on executive team, then executive customer care contact...this will open a link for you to directly e-mail the OOP