I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
Remove and reinsert the card.
Make sure the card isn't inserted upside down or askew.
The chip should be facing down with the logo or picture facing up.
The arrows should be pointing in toward the receiver, if it has arrows (not all cards do).
if still having the same error try:
Reset the receiver without the access card.
Remove the access card and reset the receiver without the card inserted.
Be sure to reinsert the access card when done.
If still an issue - either a problem with the card or the reader; you'll need to call into technical support at 1-800-531-50000 comments
1 other expert is backing this answer
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Try taking the card out, blowing in the card slot, and put it back in1 comment
The Super Tech Solver
Never give up! Contact me first. Always available and online.
Sometimes the information between the card and receiver gets mixed up. This is usually when a receiver has not been used for a while, but can happen anytime. You can call 1-800-531-5000 and they will resend authorizations which should fix the issue. It's quicker and easier to do on www.directv.com. Sign in (or sign up, it's easy and REALLY useful), and in the help box type '721'. On the results page you'll see a link to 'resend authorizations'. Goes through immediately, where when done on the phone can take up to 24 hours!!
I've been a tech for Dish Network for 12 years & Directv for 3 years. I also was a Paratrooper (509th)...
Call DIRECTV right away at 1-800-531-5000. U might need a card or just a new receiver. U've been a great cust and ur do for an upgrade..... THANK U 4 being such a GREAT CUST...... :)
DirecTV installer and manager since 2002. I have seen and done quite a bit of basic to advanced...
i'll side with answerman...