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I don't have a picture, just a white screen.

I don't have a picture, just a white screen. I've tried unplugging the receiver from the tv (waiting a min), hitting the reset button, changing channels, turning it off/on, and letting it sit.
Devon asked this question 2 months ago
  • "TECH was very informative and detailed in answering my questions. I hope you have a good day as well."

Related Questions

  • TECH

    I know the directv system up and down. I can give you an answer to anything. I've been a technician for...

    do you have the genie system ?

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    8 other experts are backing this answer

    • Devon

      Yes (small boxes right?)

    • TECH

      Ya. okay, go to your main TV , ( the big box) and pull the power cord for 10 to 15 seconds then plug it back in

    • TECH

      the white screen should go to a searching for servers screen

    • TECH

      once the main receiver completely reboots, the other TV should be working

    • Devon

      ok, its working. Thank you for your time and have great day.

    • TECH

      No problem, thank you for being a customer. Let me know if you have any questions in the future.

  • goods

    I have been a Directv technician for 5 years and can walk anyone through most problems or troubleshooting...

    You have a mini genie doing that. To fix this you need to download your genie. To do this, hit the red reset button on your main receiver. The genie. This Button is located inside a flip down panel on the right hand side. After you hit the reset button, wait for all lights to light back up and press 02468 on your remote, this will force a download. You will know it worked if your screen says searching for new software within 15 secs of pressing the numbers. If it doesn't start a download repeat the reset process until you get a download.

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    1 other expert is backing this answer

  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    good job TECH!