We signed up for comcast cable tv and internet 4/29/11.
and phone service for $115.00 total.
I will be happy to remain a comcast customer under my past rate but not the new rate.
I have spent time with Comcast customer service representatives with no satisfaction. I do not want a lesser service, I do not want free HBO; I want the same service as agreed to with your sales rep. Please advise me how to proceed...cancel the comcast service and restart my century link or continue paying the same rate as the previous year with Comcast.
11 years experience offering one post resolution
It sounds like you had three separate promotions and all have expired as rentention queen said call retention and tell them that you are getting a better offer from the phone company and one of the dish providers. You can research prices online before calling.0 comments
1 other expert is backing this answer
5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)
It sounds like the promotion you were signed up for was not part of the triple play two year agreement. This sounds like a direct sales offer. That said, you should not be under any requirement to keep services at this point.
You can speak to a representative about a two year triple play offer, which should drop your rate some, but not entirely down to the previous rate. Depending on what value you see in the existing services, you can cancel and go back to prior services.
I am no longer an employee of Comcast, but I cannot see myself using any other internet service. I've had difficult issues with satellite services (prior to working at Comcast) as well, but that again is a personal opinion. Having said that, I can honestly tell you that I have no dog in this fight.
You need to do what makes the most sense for you and your budget. If you can see the value in service quality that justifies the 2 year agreement (should they offer it), stick with Comcast. If the full value rates are unjustified, no matter the quality of service, then make the call to install alternative services before scheduling a disconnect with Comcast.
It is very important that you call to schedule install BEFORE calling to disconnect if you want to KEEP YOUR PHONE NUMBER.
Best of luck in your decision making process!
This expert is helping you out because there weren't many active Comcast experts.
look at your bills for months prior and tell me what it says for the product description.
most of the time if you sign a new 2 year agreement, your price will go back down. the company makes very little money at those prices, but they are offered to expose new customers to the product. in the case of the 2 year agreements, they are offered to keep your money OUT of the competition's pockets. a small amount of profit is better than none at all, short term, however the company wouldnt be around if every customer lived on a promo
I know billing and retention inside and out
Please call the retention department and advise them that you are thinking about canceling your service, Explain what services you need, and we get fit you in a package that is more in your price range in order to keep you as a customer. Good luck...
Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...
Unless your on a 2 year promo, you should now be paying full rate, what your asking for is your bill to be less than what the majority of the country pays.
You can try asking for another promo but down the road again your going to have to pay that full rate again,
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It sounds like you were not bundled into your services, but rather, were paying for each service "ala carte". Usually, we can save you money by bundling the services for you. Like Retention Queen said, you want to call, press the choice on the automated IVR for canceling service and see what we can do to help keep you as a customer.