5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)Accepted answer
There isn't a direct number, at least not one that it given to the public. Your best bet for escalation beyond customer service, if it has come to that point, is to email We_Can_Help@comcast.com. This is the corporate escalation team. They take great pride in resolving customer issues quickly and with positive results whenever possible.
11 years experience offering one post resolution
You can go online and get the number for the corporate office or you can go to a service center they do not always have a supervisor on site but most of the reps have been there for years and have ways to contact the appropriate person needed.
PC's, phone, internet, or cable TV issues? I can help!
You can always call 1-800-COMCAST and ask to speak to a supervisor as well. Please let the front line representative know what the complaint is so they know which type of supervisor is best.3 comments