Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

8 minutes

Average Response Time

My Comcast remote won't control my TV anymore, suddenly.

My Comcast remote won't control my TV anymore, suddenly. It controls the cable box just fine. I tried to reprogram it, and when I entered a code it blinked twice like it was right but, wouldn't turn the TV off. When I push anything it switches to the 'cable' and blinks twice.
brandy asked this question 1 year ago
  • tech 2441

    Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...

    Just take it to your local office and swap it out, sounds like a had remote now, if you see a tech on the street ask him/her for a new one.

  • Mr. IP

    I have an MCSA cert. I have been in the IT/internet area for over 9 years. I have had many experiences in...

    Yes, the remote may no longer have the correct programming ability. Just take it in and get a new one.

  • ohcheap1

    Im the one who gets it done.

    You may want to check the code too with this link: http://customer.comcast.com/Pages/FAQViewer.asp...

    If you cant get it to respond with the code I would reboot the infrared snesor in the box first before going to swap out the remote because if thats the issue a new remote isnt going to solve the problem sadly. Just unplug the box from the outlet in the wall/leave it down for about 30 sec/then plug it back in. When it comes back up try it without reprogramming anything first, it may just work, if not try to reprogram again.

  • Tech Geek

    PC's, phone, internet, or cable TV issues? I can help!

    You can also try clearing the remote before you try reprogramming it by taking out the batteries and pressing the zero a couple of times to discharge the capacitors in it. Then replace the batteries and try it before you reprogram.