5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)
A trouble ticket? Do you mean that you want to schedule a trouble call for a technician visit? You can schedule that online through an online chat with a support agent, but you cannot schedule that directly. There are several issues that can, and should, be resolved over the phone, or during a live chat, that do not require a technician visit.
3 other experts are backing this answer
Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...
The Cable Guy
I fix it everytime
The two options you have online are a live chat as listed above or you can send a detailed email to firstname.lastname@example.org and will receive a response within 48 hours.
If you fix it, they will come!
Fastest and best way to get a tech out to you is to call in. If you are having tiling that is normally a cable line issue caused by interfernce. Nothing you do online can resolve this. If you call we can shedule for us to come out while on the phone instead of waiting for an email back.